Refund and Cancellation Policy

Last updated November 11, 2026

YNPS Social is a monthly subscription to an online service, plus optional credit packs you buy once. There's nothing to ship and nothing to return, so this page covers how billing, cancelling and refunds work.

What you're buying

• Access to YNPS Social for one brand, billed monthly in US dollars through Stripe, at the price shown when you check out.
• Sales tax is added where the law requires it.
• The plan renews automatically each month until you cancel.
• The free trial is 5 days of Pro's features on Facebook and Instagram, with smaller limits than Solo (15 posts and 25 generative credits), once per person and per card. It needs a card; cancel before the 5 days are up and you won't be charged. Otherwise Solo starts and is billed monthly from then. A trial started with an email or card that already had one is canceled without charge.
• Optional credit packs, paid once: extra generative credits (on the Billing page) and AI clip credits (on any AI clip's page). See Credit packs below.
• Referral bonus credits have no cash value, can't be refunded or transferred, and end if the account is closed.

Credit packs

• Generative credit packs and AI clip credit packs are one-time purchases for the brand they're bought on. While your plan is active they aren't refunded, in full or in part, and they can't be exchanged for cash or moved to another brand or person.
• When you cancel, you can ask for a refund of unused pack credits. Email us from the address on your account when you cancel your plan or delete your account. We refund the credits you haven't used, at the price you paid per credit for that pack, to the card you paid with, and remove them from your account.
• Credits are counted as used in this order: referral bonus credits and any credits we gave you first, then the pack you bought earliest. Bonus and given credits have no cash value and aren't refunded.
• If you'd rather keep them, unused credits stay on the brand after you cancel and work again if you come back to a plan that includes them. Deleting your account deletes them, so ask for your refund before you delete it, or send your Stripe receipt if you already have.
• If an AI clip doesn't work out on our side (the AI turns the photo down, or it takes too long), its credits go back to your balance on their own. A clip that was made but isn't what you hoped for uses its credits, the same as any other.
• If we charged you for a pack by mistake (a double charge, or credits that never showed up), we'll refund it in full.

Cancelling

• Cancel anytime: open Billing, then Manage subscription, and cancel on Stripe's secure page. No phone call, no "are you sure" maze.
• You keep full access until the end of the month you already paid for. Scheduled posts in that time still go out.
• After that, posting stops. Your account and history stay, so you can pick up where you left off if you subscribe again. To erase everything, delete your account (see Data deletion).
• Deleting your account cancels the subscription right away, and the rest of that month is not refunded.
• When you cancel, you can ask for a refund of unused credit packs (see Credit packs).

Refunds

• Monthly payments aren't refunded, in full or in part, once the month has started, except where the law requires it.
• Credit packs aren't refunded while your plan is active. When you cancel, unused pack credits are refunded on request (see Credit packs).
• If we charged you by mistake (a double charge, or a charge after you cancelled), we'll refund it in full.
• If YNPS Social was down or couldn't post for a big part of your month because of a problem on our side, email us and we'll make it right with a credit or refund.
• Problems caused by a social platform (an outage, a rejected post, a removed permission) aren't covered, because they're outside our control.
• Refunds go back to the card you paid with. Your bank may take 5 to 10 business days to show it.

Failed payments

If a payment fails, Stripe tries it again over the next few days. Posting pauses until the card is updated on the Billing page.

Price changes

We'll email you at least 30 days before a price change takes effect. You can cancel before then.

Questions

Email sales@ynprintshop.com from the address on your account. We answer within two business days.